co44 Privacy Policy
At co44, your privacy is not an afterthought — it is a foundational commitment. This Privacy Policy explains in plain, formal terms exactly what personal data we collect, why we collect it, how it is used, who it is shared with, and what rights you hold as a data subject. Please read this document in full before using the co44 platform.
How co44 Approaches Your Privacy
These six principles define how co44 handles personal data across every touchpoint of the platform.
Minimal Data Collection
co44 collects only the personal data that is strictly necessary to deliver its Services, comply with legal obligations, and prevent fraud. We do not harvest data for speculative future uses.
Encryption at Every Layer
All data transmitted between your device and co44 is protected by industry-standard SSL/TLS encryption. Sensitive data stored on our servers is encrypted at rest using AES-256, ensuring your information remains secure even in the unlikely event of a breach.
Your Rights Come First
You have the right to access, correct, export, and request deletion of your personal data at any time. co44 provides clear channels to exercise these rights and responds to all valid requests within a reasonable timeframe.
No Sale of Personal Data
co44 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Data shared with partners is strictly limited to what is required to deliver our Services — no more, no less.
Defined Retention Periods
co44 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, and to comply with applicable legal, regulatory, and anti-money-laundering retention requirements. Data is securely deleted or anonymised once the retention period expires.
Regulatory Compliance
co44 operates in accordance with internationally recognised data protection standards. Our data practices are regularly reviewed to ensure alignment with evolving best practices, and our team is trained to handle personal data with the care it deserves.
Your Rights as a co44 User
As a registered user of co44, you are entitled to exercise the following rights with respect to your personal data at any time by contacting our support team.
Right of Access
Request a copy of all personal data co44 holds about you, including how it is used and with whom it is shared.
Right to Rectification
Request correction of any inaccurate or incomplete personal data held in your co44 account record.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Right to Restriction
Request that co44 restrict the processing of your data in certain circumstances, such as while a dispute regarding accuracy is being resolved.
Right to Portability
Receive your personal data in a structured, machine-readable format and transmit it to another service provider where technically feasible.
Right to Object
Object to the processing of your personal data for direct marketing or profiling purposes at any time, with immediate effect.
Table of Contents
- 1. Introduction
- 2. Data Controller
- 3. Data We Collect
- 4. How We Collect Data
- 5. How We Use Your Data
- 6. Legal Basis for Processing
- 7. Data Sharing
- 8. Cookies & Tracking
- 9. Data Retention
- 10. Data Security
- 11. Your Rights
- 12. Marketing Communications
- 13. Minors
- 14. Third-Party Links
- 15. Policy Changes
- 16. Contact Us
Summary: co44 is committed to protecting the personal data of all users accessing the platform from Bangladesh and internationally. This Privacy Policy explains in detail what data we collect, how we use it, who we share it with, and what rights you have. By creating an account or using co44 Services, you confirm that you have read and understood this Privacy Policy.
1 Introduction
1.1 co44 ("we", "us", "our", "the Company") operates the online betting and casino platform accessible at co44.io. We are committed to handling the personal data of our users, visitors, and registered Players ("you", "your") with transparency, integrity, and care.
1.2 This Privacy Policy describes how co44 collects, processes, stores, shares, and protects personal data in connection with the use of our platform and Services, including cricket betting, live casino, slots, crash games, video poker, and all related support and promotional functions.
1.3 This Privacy Policy applies to all personal data collected through: (a) the co44 website at co44.io; (b) any co44 mobile application or progressive web application; (c) any direct communication between you and co44 via email, live chat, or other channels; and (d) any data provided during account registration, KYC verification, or payment processing.
1.4 This Privacy Policy must be read in conjunction with co44's Terms and Conditions and Responsible Gaming Policy, both of which are incorporated by reference. Defined terms used here carry the same meanings as in the Terms and Conditions unless otherwise specified.
2 Data Controller
2.1 For the purposes of this Privacy Policy, co44 acts as the data controller in respect of personal data collected through the co44 platform. As data controller, co44 determines the purposes and means of processing your personal data.
2.2 Where co44 engages third-party service providers to process personal data on its behalf (for example, payment processors, identity verification providers, or fraud prevention agencies), those providers act as data processors under instruction from co44, and are contractually bound to process data only in accordance with co44's instructions and applicable data protection requirements.
2.3 For any queries regarding how co44 processes your personal data, or to exercise any of your data subject rights, you may contact our Data Protection team using the contact details provided in Section 16 of this Policy.
3 Data We Collect
3.1 co44 collects personal data across several categories. The specific data collected will depend on the nature of your interaction with the platform:
| Category | Examples | Collection Point |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality | Account registration, KYC verification |
| Contact Data | Email address, mobile number, residential address | Account registration, profile updates |
| Document Data | National ID, passport copy, proof of address, selfie photo | KYC verification process |
| Financial Data | bKash/Nagad/Rocket account number, transaction history, deposit/withdrawal records | Payment processing, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session ID | Automatic collection on platform use |
| Usage Data | Pages visited, games played, bets placed, session duration, click paths | Analytics and platform interaction tracking |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
| Marketing Preferences | Opted-in email/SMS preferences, promotional history | Registration opt-in and account settings |
| Responsible Gaming Data | Deposit limits set, cooling-off periods, self-exclusion records | Responsible gaming tools activation |
3.2 co44 does not collect or process special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) except where strictly required by applicable law or with your explicit consent.
4 How We Collect Your Data
4.1 co44 collects personal data through the following means:
- Direct provision: Data you provide voluntarily when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion.
- Automated collection: Technical and usage data collected automatically via cookies, web beacons, server logs, and similar technologies when you visit and interact with the co44 platform.
- Third-party sources: Identity and fraud-check data received from regulated third-party verification providers (such as KYC and AML screening services) to supplement the information you provide directly.
- Payment providers: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, and other supported payment partners to reconcile deposits and withdrawals.
- Public records: In limited circumstances, co44 may cross-reference publicly available data (such as sanctions lists or self-exclusion registers) as part of its regulatory compliance obligations.
5 How We Use Your Data
5.1 co44 processes your personal data for the following purposes:
- Account management: To create, maintain, and administer your co44 account, including processing your registration, managing your profile, and facilitating account recovery.
- Service delivery: To provide you with access to all co44 betting and gaming products, process your deposits and withdrawals, settle bets and game outcomes, and deliver promotional credits.
- Identity and age verification: To verify that you meet the minimum age requirement of 21 years and to confirm your identity as required by our KYC obligations.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, bonus abuse, money laundering, and other prohibited conduct on the platform.
- Legal and regulatory compliance: To fulfil co44's obligations under its international gaming licence, including anti-money-laundering (AML) record-keeping, suspicious activity reporting, and responding to lawful requests from regulatory or law enforcement authorities.
- Customer support: To respond to your enquiries, resolve disputes, process complaints, and maintain records of communications for quality assurance and training purposes.
- Responsible gaming: To monitor gambling patterns and, where indicators of problem gambling are identified, to contact you proactively or apply responsible gaming measures in accordance with our duty of care.
- Platform improvement: To analyse usage patterns, conduct A/B testing, and make data-driven improvements to the platform's design, performance, and game offering.
- Marketing communications: Where you have explicitly opted in, to send you promotional offers, game announcements, and seasonal promotions relevant to the Bangladesh market — such as BPL special offers, Eid bonuses, and Pohela Boishakh promotions — via email or SMS.
6 Legal Basis for Processing
6.1 co44 processes personal data on one or more of the following legal bases:
- Contractual necessity: Processing required to perform the contract between co44 and the Player, including account management, transaction processing, and Service delivery.
- Legal obligation: Processing required to comply with co44's legal obligations, including KYC verification, AML record-keeping, and cooperation with regulatory authorities.
- Legitimate interests: Processing carried out for co44's legitimate business interests, such as fraud detection, platform security, and analytics, where those interests are not overridden by your data protection rights.
- Consent: Processing carried out on the basis of your freely given, specific, informed, and unambiguous consent — for example, the sending of direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.
7 Data Sharing & Third Parties
7.1 co44 does not sell, rent, or otherwise commercially exploit your personal data. We share personal data only in the following limited circumstances:
- Payment processors: bKash, Nagad, Rocket, Upay, and other supported payment partners receive the minimum data necessary to process your deposit and withdrawal transactions.
- Identity verification providers: Regulated third-party KYC and AML screening providers receive identity and document data to perform verification checks required under our licensing obligations.
- Game software providers: Third-party game studios (such as Evolution Gaming, Ezugi, Pragmatic Play, Spribe, NetEnt, and Microgaming) may receive pseudonymised session and wager data necessary to deliver the game experience and resolve disputes. These providers do not receive your full identity data.
- Fraud and security agencies: Regulated fraud prevention and financial intelligence agencies may receive data where co44 is required to file a suspicious activity report or where fraud investigation is ongoing.
- Regulatory and law enforcement authorities: co44 will disclose personal data to competent authorities where required to do so by applicable law, court order, or regulatory instruction.
- Corporate transactions: In the event of a merger, acquisition, or sale of all or part of co44's business, personal data may be transferred to the acquiring entity, subject to equivalent data protection safeguards.
No Third-Party Marketing: co44 will never share your personal data with third-party advertisers, data brokers, or marketing networks for their own commercial purposes. Your data stays within the co44 ecosystem and its strictly regulated service partners.
8 Cookies & Tracking Technologies
8.1 co44 uses cookies and similar tracking technologies (such as web beacons and pixel tags) on the co44 platform to support essential functionality and to improve the user experience. The following categories of cookies may be set when you visit co44:
- Strictly necessary cookies: These are essential for the platform to function and cannot be disabled. They include session authentication cookies, security tokens, and load-balancing cookies that ensure the platform operates correctly.
- Functional cookies: These remember your preferences (such as language settings, display preferences, and responsible gaming limits you have set) to provide a more personalised experience across sessions.
- Analytics cookies: These collect aggregated, anonymised data about how users interact with the platform, including pages visited, session duration, and navigation paths. This data is used solely for internal platform improvement.
- Marketing cookies: Where you have consented, these cookies track interactions with co44 promotional content to allow us to deliver relevant offers. These cookies do not share data with external advertising networks.
8.2 You may manage cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies may impair your ability to access certain features of the platform, including account login and payment processing.
9 Data Retention
9.1 co44 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, or to comply with applicable legal and regulatory retention obligations. The following indicative retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | Duration of account + 5 years post-closure | Legal / AML obligation |
| KYC documents | 5 years from submission date | Regulatory obligation |
| Financial transaction records | 5 years from transaction date | AML and licensing obligation |
| Betting and game history | 5 years from date of wager | Dispute resolution / regulatory |
| Customer support communications | 3 years from last interaction | Legitimate interest / legal claims |
| Marketing preference records | 3 years from last opt-in or interaction | Consent / legitimate interest |
| Technical / server logs | 12 months from creation | Security / fraud prevention |
| Self-exclusion records | Indefinitely (until lawfully removed) | Responsible gaming obligation |
9.2 Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with co44's data disposal procedures. Anonymised or aggregated data that cannot be used to identify you may be retained indefinitely for statistical purposes.
10 Data Security
10.1 co44 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption for all data in transit between your browser or device and co44's servers.
- AES-256 encryption for sensitive data stored at rest, including identity documents and financial records.
- Multi-factor authentication requirements for all co44 administrative access to personal data systems.
- Role-based access controls ensuring that co44 staff can access personal data only to the extent required for their specific job function.
- Regular third-party penetration testing and security audits of the co44 platform infrastructure.
- Automated intrusion detection and real-time alerting for suspicious access patterns on data systems.
- Staff training on data handling, privacy obligations, and incident response procedures.
10.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, co44 will notify affected individuals and the relevant supervisory authority in accordance with applicable data protection law without undue delay.
Your Role in Security: While co44 maintains robust technical safeguards, you also play an important role in keeping your account secure. Always use a strong, unique password for your co44 account, never share your login credentials, and contact our support team immediately if you suspect any unauthorised access to your account.
11 Your Data Subject Rights
11.1 Subject to applicable law, you have the following rights in relation to the personal data co44 holds about you:
- Right of Access: You may request a copy of all personal data co44 holds about you, together with information about how it is used and with whom it is shared. co44 will respond to access requests within 30 days.
- Right to Rectification: You may request correction of inaccurate or incomplete personal data. Minor corrections (such as updating your mobile number or address) can be made directly in your account settings.
- Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. Note that co44 may be required to retain certain data for legal and regulatory reasons even following an erasure request.
- Right to Restriction: You may request that co44 temporarily restrict processing of your data (for example, while a dispute about accuracy is being resolved).
- Right to Portability: You may request a machine-readable copy of the personal data you have provided to co44, for the purpose of transmitting it to another service provider.
- Right to Object: You may object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, subject to co44's overriding legal obligations.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
11.2 To exercise any of the above rights, please contact co44's Data Protection team at the contact details provided in Section 16. We may request proof of identity before processing any rights request to ensure we are communicating with the correct account holder.
12 Marketing Communications
12.1 co44 will only send you direct marketing communications — including promotional emails, SMS bonus notifications, and seasonal campaign messages — where you have explicitly opted in to receive such communications during registration or through your account settings.
12.2 Marketing communications from co44 may include information about: welcome bonus offers, reload promotions, BPL and IPL cricket betting specials, Eid and Pohela Boishakh seasonal promotions, new game launches, and tournament prize pool notifications.
12.3 You may opt out of all marketing communications at any time by: (a) updating your communication preferences in your co44 account settings; (b) clicking the unsubscribe link included in every marketing email; or (c) contacting co44's support team and requesting removal from all marketing lists. Opt-out requests will be processed within 5 business days.
12.4 Please note that opting out of marketing communications does not affect the receipt of essential transactional communications, such as deposit confirmations, withdrawal notifications, account security alerts, and KYC verification requests. These are sent on the basis of contractual necessity and cannot be opted out of while your account remains active.
13 Minors
13.1 co44's Services are strictly restricted to individuals who are 21 years of age or older. co44 does not knowingly collect personal data from any person under the age of 21. Age verification is performed as a mandatory step during the account registration and KYC process, and co44 reserves the right to close any account where the holder is found to be under the minimum age requirement.
13.2 If co44 becomes aware that it has inadvertently collected personal data from an individual under the age of 21, all such data will be permanently deleted from our systems without delay, and any associated account will be immediately closed. Any deposits made by an underage Player will be returned in full.
13.3 If you believe that a minor has accessed the co44 platform or provided their personal data without authorisation, please contact our support team immediately at [email protected] so that we may take prompt remedial action.
21+ Only: co44 takes its obligation to prevent underage gambling extremely seriously. Parents and guardians are encouraged to use parental control software to restrict minors' access to online gambling platforms. If you are under 21 years of age, you must not use co44 or provide your personal data to us under any circumstances.
14 Third-Party Links
14.1 The co44 platform may, on occasion, contain references to or links to third-party websites or services (for example, responsible gaming resources or payment provider portals). This Privacy Policy applies solely to personal data processed by co44 and does not extend to any third-party websites you may access via links on the co44 platform.
14.2 co44 is not responsible for the privacy practices or content of any third-party websites. Before providing personal data to any third-party site, you should review that site's own privacy policy. co44 accepts no liability for the data practices of third-party websites.
15 Changes to This Privacy Policy
15.1 co44 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. All updates will be published on this page with a revised "Last Updated" date prominently displayed at the top of the Policy.
15.2 Where changes to this Privacy Policy are material — meaning they significantly affect your rights or how co44 processes your personal data — co44 will notify registered Players via email or via a prominent notice on the platform at least 14 days before the changes take effect.
15.3 Your continued use of the co44 platform following the publication of any revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any changes to this Privacy Policy, you should cease using the co44 platform and may close your account by contacting our support team.
16 Contact Us
16.1 If you have any questions, concerns, or requests regarding this Privacy Policy or how co44 processes your personal data, please contact our Data Protection team using the following details:
- Email: [email protected] (plain text — not a clickable link)
- Live Chat: Available 24/7 via your co44 account dashboard
- Response Time: 2–5 minutes via live chat · 2–8 hours via email
16.2 co44 is committed to resolving all privacy-related concerns promptly and fairly. If you are not satisfied with our response to your enquiry or rights request, you may escalate your complaint to the relevant data protection supervisory authority in your jurisdiction.
We Are Here to Help: Our support team is available around the clock to assist with any privacy-related query. Whether you want to access your data, correct an inaccuracy, or simply understand more about how co44 uses your information, please do not hesitate to reach out via live chat or email.
Your Data Is Protected. Now Let's Play.
Now that you understand how co44 safeguards your personal information, explore the platform with confidence — from live cricket betting and BPL markets to slots, poker, and crash games.
Gambling can be addictive. Play responsibly and within your means. For support, visit our Responsible Gaming page. 21+ only.